Money-Back Policy

Last updated: August 25, 2026

Applicability and Refund Conditions

This Money-Back Policy applies only if:

(a) you purchased directly through our website; and

(b) a money-back guarantee was expressly offered to you at checkout for your selected Eastern Pilates plan.

This Money-Back Policy applies only to the initial purchase of your selected Eastern Pilates plan. It does not apply to renewal charges, recurring rebills, subsequent subscription periods, or charges processed because you did not cancel before the applicable renewal date.

Apart from any refund rights granted by applicable law, you may be eligible for a refund only if all of the following conditions are met:

You contact us by email at hello@easternpilates.com within:

14 days of purchasing access if you are a resident of the European Union; or

30 days of purchasing access if you are not a resident of the European Union.

You follow your selected Eastern Pilates plan for at least 7 consecutive days.
You provide sufficient evidence that you followed the plan in accordance with the requirements described below in the section “How to Show You Followed Your Eastern Pilates Plan.”
Your refund request is sent from the same email address used to purchase the plan, or you otherwise provide sufficient information for us to verify your account.

We will review your request and inform you by email whether it has been approved. If approved, your refund will be processed using the original payment method, unless otherwise required by the payment processor or applicable law.

If you fail to meet any of the above conditions, your refund request may be denied.

How to Show You Followed Your Eastern Pilates Plan

You can demonstrate that you followed your Eastern Pilates plan by sending us screenshots from your Eastern Pilates account, dashboard, or member area showing that you followed the plan for at least 7 consecutive days and completed all required lessons, workouts, sessions, steps, or plan activities during that period.

Evidence must be sent by email to hello@easternpilates.com from the email address associated with your purchase.

We may request additional information that is reasonably necessary to verify your refund request, account activity, plan usage, purchase details, or eligibility under this Money-Back Policy.

Important

Please note that only fulfilling all the requirements listed above may entitle you to a refund under this Money-Back Policy.

For clarity, this Money-Back Policy does not apply in any other circumstances, including, but not limited to, the following:

You believe you do not have enough time to follow your Eastern Pilates plan.
You find your Eastern Pilates plan too difficult or too easy.
You have previously received a refund under this policy.
You fail to follow the Money-Back Policy procedure.
You fail to provide sufficient supporting evidence.
You refuse to comply with reasonable instructions from our Customer Support team.
You purchased the wrong plan by mistake.
You made the purchase based on incorrect assumptions.
You simply changed your mind for non-technical reasons.
You failed to read the offer details, Subscription Terms, Terms of Service, or checkout disclosures before making your purchase.
You expected that no further charges would apply after the initial purchase.
You believed that the subscription would not renew automatically.
You believed that the subscription would terminate automatically without cancellation.
You failed to cancel before the end of the applicable trial period or before the next renewal charge.
Your request relates to a renewal payment rather than the initial purchase.

Financial reasons for requesting a refund will not be accepted merely because you misunderstood, overlooked, or failed to review the subscription, trial, renewal, billing, or cancellation terms disclosed at checkout and in the applicable legal policies.

If you do not meet the above Money-Back Policy conditions, all paid subscription fees are non-refundable and non-transferable, unless otherwise specified or required by applicable law.

No refunds, credits, partial reimbursements, or prorated refunds will be issued for unused time, unused content, lack of results, cancellation during an active trial or billing period, or any unused portion of a subscription term, unless otherwise required by applicable law.

EU/UK Notice

If you are a resident of the European Union or the United Kingdom, you may have certain mandatory consumer rights under applicable law.

Where applicable, by completing your purchase and requesting immediate access to digital content or digital services before the end of any statutory withdrawal or cancellation period, you may be asked to provide your prior express consent to such immediate performance and to acknowledge the circumstances in which your statutory right of withdrawal or cancellation may be lost.

Any loss or limitation of a statutory withdrawal or cancellation right will apply only to the extent permitted by applicable law and where all legally required conditions have been satisfied.

Nothing in this Money-Back Policy limits or excludes any mandatory consumer rights that cannot legally be excluded or restricted, including rights that may apply where digital content or digital services are defective, not as described, or not provided in conformity with applicable law.

Contact

Eastern Pilates is operated by PMC Baltic FZ-LLC.